Google Play Not Working? Fix Google Play Store Error Codes

Google Play Store Error Codes: Android users spend a significant portion of their time surfing the Google Play Store. Huge variety of applications, some of which are top-notch.

The simplicity of the layout and ease of use have helped the cause of the Play Store. Many of the applications are free of cost. The premium applications cost a yearly subscription fee but they do come with a trial version as well.

Despite, the fact that Play Store is an incredible platform, sometimes you might run into roadblocks in the form of Google Play Store error codes. Hence, in this article, we will be looking at some of the most common errors you are likely to experience including error codes 96, 491, 506, 910, 192, 403, 495, etc., and providing solutions for them as well.

Causes of Google Play Store Error

Similar to Spotify errors, there is a multitude of reasons behind the errors you occasionally encounter in the Google Play Store. Some of the common ones include,

  • Problems with your devices
  • Internet connectivity issue
  • Faults in Google Play services
  • Internet connection issue
  • Google account problem etc.

Also, the fact that Playstore is developed for compatibility with a huge range of devices might also have contributed to the errors popping up. Fortunately, most of these errors are relatively easy to resolve, even for the most inexperienced users.

Another interesting observation is that quite a lot of issues disrupt your downloads as well. One troubleshooting shit we can offer for almost all kinds of problems is to keep your Google Play updated constantly. The rest of the solutions depend on the type of error you see. Now, let us jump to a common Google Play Store error.

Google Play Store Error DF-DFERH-01

You might run into this error while downloading or updating Android applications from the Google Play Store. Using the Play Store on tablets might also cause this error. The main reason behind df-dferh-01 is the old cache stored in your machine.

Depending on your operating device, If you are not fond of clearing the cache yourself, you can clear the cache either manually or using third-party tools like Cleaner Master or CCleaner depending on your operating device.


Error retrieving information from server [DF-DFERH-01]

Solution 1: Clear cache of Google Play Store

Step 1: First, open the “Google Play” app and click on the home button to return.

Step 2: Now go to Settings > Apps. (You may find Applications > Manage Applications depending on your device.)


Step 3: Find “Google Play” out of the list of installed applications, and press it to open the app.

Error DF-DFERH-01

Step 4: On the next “App info” screen, tap on the “Force Stop” button.

Google Play store error

Step 5: Press the “Clear cache” and “Clear Data” options simultaneously.

Google Play Store Error DF-DFERH-01

Now open Play Store and you will most likely find the error gone. This is the most adapted solution for error code DF-DFERH-01.

Solution 2: Install the latest Google Play

This solution is used when the problem is with our version of Google Play. Here’s how you can do it:

Step 1: As mentioned above, navigate to the Settings > Applications > Google Play Store.

Step 2: You need to “Force Stop” before tapping “Clear Data” on the Google Play Store app.

Step 3: Click on the Uninstall Updates option.

Play Store Error

Step 4: Now restart your device and try reinstalling Google Play.

fix google play store error

Solution 3: Reset your Google account

If clearing the cache does not work, then you need to reset your Google account. We will show you how.

Step 1: From the Settings panel of your Android device, navigate to Accounts > Google.

df-dferh-01 play store fix 2019df-dferh-01 galaxy s10

Step 2: Click on your current Google account. Now select the menu button and select the Remove account option.

df-dferh-01 android app store

Step 3: You need to add your Google Account again.

df dferh 01 error solution

Finally, restart the device and open Google Play. This should fix Google Play Store error.

Solution 4: Reset app preferences

Step 1: Move to the settings tab and choose applications.

Step 2: You will find an icon with three dots. Click on it and choose the “Reset app preferences” option.

Reset App Preferences

Step 3: Now click the Reset Apps option.

Error retrieving information from server [DF-DFERH-01]

This will help in resetting the app preferences but it will not remove any data from your phone.

Google Play Store Error Code 491

Is the Google Play Store not working? This error code 491 pops up whenever you try to download an application. This makes downloading impossible as well as removes any scope for updating the app.

Possible reasons for this error include corrupted data and problems with your Google account, or it may be due to the incompatibility of your device and the Google Play Settings.


“Application name” cannot be downloaded due to error (491)

Solution 1: Uninstall updates

Similar to solution 2 of DF-DFERH-01, you can uninstall updates for the Google Play Store.

Step 1: Navigate to the Settings panel of your Android device.

Step 2: Choose Google Play Store from the apps tab.

Step 3: Click the Uninstall Updates option.

Step 4: Similarly, from the Apps tab of the Settings panel, choose the Google Play Service and select Uninstall Updates.

Step 5: Now Restart your device.

Open Google Play again and see if the problem persists.

Solution 2: Switch back to default network setting

In case you have set up a proxy/port in an APN, deleting the APN might help to remove error code 491.

Step 1: Go to the Settings > Sim & network.

Error Code 491

Step 2: Select the SIM you’re using data from and select “Access Point”.

error 491 play store zte

Step 3: Out of a bunch of available options, check if they have set a proxy/port.

play store error 491 clean master

Step 4: If you have found out proxy/port, you need to delete the APN or “Reset to default“.

Google Play Store Error 491

Solution 3: Clear cache of Google Play Store

Step 1: From the Settings tab, choose Apps.

Step 2: The list of apps installed on your devices will be listed on the screen. From the list choose Google Play.

Step 3: Click the Clear Data option.

Step 4: Also, don’t forget the Clear Cache option.

Step 5: Reboot the device and make an attempt again.

Now try running Google Play again and see if it shows error code 491.

Solution 4: Make use of third-party app providers

For this solution to work, you need to enable Download apps from the internet option.

Step 1: From the settings option, choose Security.

fix error code 491

Step 2: Turn on the option Unknown Sources. (Allow installation of apps from unknown sources).

error 491 solution

Step 3: This will let your Android device install apps from outside Google Play. Now search for your preferred app on Google. APKPure is one of a few recommended third-party app portals.

solve code 491

Step 4: Tap on the downloaded .apk file and follow the installation procedure.

Play store error codes

Solution 5: Reset your device

This should be used as a last-resort option. We are going to factory reset your phone/tablet. Therefore, it is essential that you create a backup of all the data as it will result in data loss.

  1. Firstly complete the backup process on your phone/tablet.
  2. From the Settings panel choose the Backup and Reset Option.
  3. Click on the Factory reset option.

This will definitely put an end to the problem.

Google Play Store Error Code 963

Any Android smartphone may experience this error irrespective of whether you own a Samsung Galaxy S23 or a budget smartphone. Some of the chief causes behind this error include cache problems and SD card-related issues. So without wasting time, let us work this out.


cannot be downloaded due to an error (963)

Solution 1: Troubleshoot Google Play Store error code 963

  1. Start by rebooting your phone.
  2. If the app you are trying to download is stored in the SD card, move it to internal memory. After the installation process is completed, you can move the app back to the SD card.
  3. Clear the cache of the Google Play Store.
  4. Remove your Google account from the device and restart your phone. Now after the reboot, log in to your Google account again.
  5. If the issue still persists, you have to follow the methods given below.

Solution 2: Unmount & mount the SD card

Step 1: Visit the settings panel of your smartphone.

Step 2: In the storage section, click the ‘Unmount SD card’ option.

Step 3: Go back to the Google Play store and try downloading the app that was creating the problem.

Step 4: Now, in the storage section choose the Re-mount SD card option.

Step 5: Connect to the internet and try to download from the Play Store again.

Solution 3: Reset your device

If the above methods are futile, then we need to do the factory reset to eliminate error code 963. First and foremost, you should ensure that you have got backup for your data. The procedure for factory reset varies depending on your smartphone. Here, we will be showing you how to do the factory reset on a Samsung Smartphone.

Step 1: From the Settings panel choose the Backup & restore option.

Step 2: Choose a Backup account and take a complete backup.

Step 3: Select Reset all data and tap on Reset Phone.

It will take some time to reset your device completely. Then, make an attempt to open the Play Store.

Google Play Store Error Code 506

Error code 506 is not usually a problem with the app you are trying to download and install. It is usually a result of multiple versions of the app creating a closed loop. As there doesn’t exist a fixed cause of the error, try the following multiple solutions to see if they work.

Solution 1: Adjust the installation location

Step 1: Navigate to the Settings Panel, select Storage and you will see the Preferred install location.

Step 2: By clicking on the Preferred install location, a box will pop up with a different option.

Step 3: The option in the newly opened box will be “Let the system decide”. Select this.

Now open the Google Play Store and try downloading the same app.

Solution 2: Remove & add a Google account

Step 1: Go to Settings menu, choose Accounts and you will see Google.

Step 2: Now you need to remove all your Google accounts from the device.

Step 3: Go back to the Google Play Store and log in again with your account details.

You will have to accept the terms and settings presented before you. Now run Google Play and download your app.

Solution 3: Adjust the date and time accurately

Step 1: Navigate to Settings > System > Date & time

Step 2: Enable “Automatic date & time”

Step 3: Enable “Automatic time zone”

Most of the devices have them already enabled. If that’s the case, just disable them once, make a tiny delay, and enable them again.

Solution 4: Troubleshoot error code 506

  1. Problems with the SD card might also lead to this error. All you need to do is to visit the storage settings and use the Unmount and Remount SD card options. The exact stepwise procedure has been described in the previous error.
  2. As aforementioned, clear the Google Play Store cache and data.
  3. Restart your device.

Google Play Store Error Code 910

Error Code 910 usually pops up when the user has previously uninstalled preinstalled updates for the same app. The issue is commonly experienced on old Android operating systems including Lollipop (5.x), Marshmallow (6.x), and Nougat (7.x).


“YouTube” can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error Code: 910)

Solution 1: Disable and enable the default user mode

Step 1: Visit the Settings panel, and choose Security > Device Administrators/Device Admin Applications.

fix error code 910

Step 2: Now you should first disable the “Google Play” administrator and instead, enable the “Find My Device”.

play store error code 910

Step 3: Next, visit Settings and then Device. Tap on Users and then choose Guest and revert back to the original.

google play store error code 910

Step 4: Restart your Android phone/tablet.

Step 5: Now try to download the App from the Google Play Store again.

Solution 2: Force stop Google Play

Step 1: Move to Settings and select the Application Manager.

Step 2: Now select “All” and Google Services Framework.

Step 3: Now click on the Force Stop option and after that click on the clear cache button.

Step 4: Restart your device.

Solution 3: Move app data to internal storage

Step 1: Navigate to Settings > Personal > Apps.

Step 2: Now, select the application that is causing the error and move to its Storage option.

Step 3: Go to Change storage location > Internal storage.

Step 4: Now update the application while data is staying under Internal storage.

That’s it. If you have low internal storage, just move the updated data back to the SD card.

Solution 4: Troubleshoot Google Play Store error code 910

  1. Remove your Google account and clear cache. Add an account again and try installing the app.
  2. Unmount the SD card and mount it again from your device’s Settings.
  3. If the error still appears, download the desired .apk file from third-party app providers and install it again. Make sure you have enabled Settings > Security > Unknown sources.

Other fixes you can try include Removing your Google Account and clearing the app cache.

Wrapping up,

Whoa! I just finished the complete guide regarding how to fix Google Play Store error codes with almost all possible solutions. If downloading various apps from the Google Play Store is throwing you unknown error codes, just diagnose them with these working solutions.

If you find this article helpful, you’re welcome to share it with needy ones. And, if you are still facing another annoying Play Store error code, just let us know via the comment section.

Article written by Rachit Mangi

Hey, fellas! This is Rachit Mangi, co-founder and administrator of Tricks N Tech. He is a Computer Engineer by degree and a passionate blogger by heart. He likes to code sometimes. He is fond of watching movies and cricket. He loves to travel to new places.

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