Windows sure is a great OS. But in the meantime, it is also infamous for its BSODs. And there are lots of reasons why this Blue Screen Of Death might have come about. The UNEXPECTED STORE EXCEPTION error is one among them.

Outdated hardware drivers, corrupted files, and faulty antivirus programs can all cause the error. But despite that, you need to fix it. Don’t worry, you have come to the right place. Just read the article till the end and you will know exactly what to do.

Error message:


Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you.

If you’d like to know more, you can search online later for this error: UNEXPECTED_STORE_EXCEPTION




I know you want to solve this UNEXPECTED_STORE_EXCEPTION error as soon as possible. That’s why we have listed the best working methods to fix this blue screen of death error.

Solution 1: Checking for Windows Updates

Updates are quite useful and necessary to keep your system’s software up to speed with needs that vary day by day. And if you don’t update your system regularly there is always a chance that some errors might creep up. This is because some files get outdated or because some newly needed files never become accessible. So, if you are not one to update your system regularly, make it a habit fast.

  • You will find the start button at the bottom left corner of the screen, click it.
  • Choose the Gear icon on the side in order to get to the Settings screen.
  • There will be many options available, choose the Update & Security option.
  • Choose the Windows Update option from the left side of the screen.
  • If any updates are available, then choose install.
  • Choose the Check for updates option if no updates are shown. Now, windows will look for updates and then proceed with it.

Windows Update

Now, hope you don’t face an unexpected store exception error.

Solution 2: Going for an SFC scan

SFC sure comes in handy in a lot of sticky situations. And for those of you who don’t know, SFC stands for System File Checker. It is a very useful tool that will help you deal with all your troubles related to corrupted or missing files. Upon initiation, the tool will scan your computer for missing and damaged system files. If the required files are missing, then it will replace them. And if they are damaged, it will fix them.

  • You need to open the Run dialogue box. Therefore, press the Windows key and R key on your keyboard at the same time.
  • The dialogue box will pop up at a moment’s notice. After it does, type in cmd in the space given.
  • Don’t press the OK option or hit Enter just yet. That’s because you need to open it as an administrator. So go for the combination, Ctrl + Shift + Enter.
  • Press Yes when prompted.
  • The command prompt’s black screen is where you enter the codes and do the deeds. Type in the following command and press the Enter key.

sfc /scannow

Please do note that the space between ‘c’ and ‘/’ is actually present.

  • This step requires you to wait patiently until the scan completes.
  • When it does finish, close the command prompt and then Restart your computer.

SFC Scan

This solution works most when one encounters a BSOD error.

Solution 3: Running a DISM

DISM has a shot of saving you if you are troubled by a blue screen of death. It stands for Deployment Image Servicing and Management. And as the name suggests, it helps to re-deploy the system image. Being another one of the troubleshooting tools that windows provide, it helps to fix several errors.

You can run it in two ways:

The Standard Way

  • Use the combination Windows key + R key to summon the Run dialogue box.
  • If you are not the type of person who likes to use shortcuts, then look for it using the Windows search bar and then open it from the search results.
  • There will be some space provided in the dialogue box. Type in cmd right there.
  • Hitting the Enter key or choosing the OK option is not enough as we need to open the command prompt as an administrator. So go for the combination Ctrl + Shift + Enter instead.
  • Now, you will get to do something with a little hacker touch. Type in the command below in the black screen of the command prompt. And then hit Enter.

DISM /Online /Cleanup-Image /RestoreHealth

Please do note that the spaces in between are also a part of the command.

  • Wait for the process to complete.
  • Close the command prompt once you are done with the DISM.
  • Restart your computer.

Running DISM

With the Windows Installation media

  • First of all, install the Windows installation media.
  • Yet again, open the Run dialogue box with the combo Windows key + R key or by using the Windows search bar.
  • Type in cmd in the space provided and use the combination Ctrl + Shift + Enter to run it as an administrator just like before.
  • Type in the command below in the Command Prompt and hit Enter.

dism /online /cleanup-image /scanhealth

  • Apply the same method for this command as well.

dism /online /cleanup-image /restorehealth

  • You have to repeat the drill with this command too.

DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:SourcesInstall.wim:1 /LimitAccess

  • All you need to do now is to change the value of X to whatever letter that is mounted on the drive.
  • After you are done with the process, Restart your computer.

DISM with source

Finger crossed. Just to get rid of this UNEXPECTED_STORE_EXCEPTION error.

Solution 4: Disabling Fast Startup and Sleep Features

If you are not already aware of it, Windows 10 has a Fast Startup feature. And it is a mode that is in some ways close to hibernation mode to boot your computer faster. Though the feature comes in handy, there are users who have reported that it can cause UNEXPECTED STORE EXCEPTION error.

  • First of all, boot Windows.
  • Place your cursor in the Windows search bar.
  • Type in Control Panel and then hit Enter.
  • Open the app from the search results.
  • You will see an option called View by at the top right corner of the screen.
  • Click the menu beside it and select the Large icons option.
  • From the list of options that appear on the screen, choose Power Options.
  • Go for Choose what the power buttons do option from the left pane.
  • Click on Change settings that are currently unavailable.
  • Remove the tick on the box against the Turn of fast startup (recommended) option.
  • Select the Save changes option to apply the modification.

Disable Fast Startup

We have found that disabling the Sleep feature can also resolve an unexpected store exception error.

  • Go to Power Options again.
  • You will see a section called Choose or customize a power plan. Choose the Change plan settings option right under it.
  • On clicking the options against Put the computer to sleep, you will get see a drop-down menu.
  • Make sure to select the Never option from that list.
  • Choose the Save changes option to apply your modification.

Disable Sleep Feature

  • You can also go for the Change advanced power settings option.
  • There will some options in the new window. Expand the Sleep section by clicking on the plus sign beside it.
  • Disable everything.
  • Select Apply in order to save your settings and then click on the OK button.

Choose Never Sleep

According to some users who encountered this error, this solution worked for them.

Solution 5: Disabling File History

History will help you out if you ever want to restore your damaged files. Even though the tool is very useful, it is disabled by default. But some users do enable it. And there have been reports that this can cause the error in question.

  • Open the Settings windows with the help of the start menu or with the combination Windows key +  I key.
  • Choose the Update & Security option.
  • Select Backup from the left pane.
  • Make sure that the Automatically back up my files option is turned off.
  • If you’re unable to see that option then File History is disabled on your PC.
  • To confirm that, click on More options and then click on See advanced settings.
  • It will lead you to File History settings.
  • Confirm that File History is off. If it is not, turn it off.

Disable File History



The article provides various ways in which you can solve the UNEXPECTED STORE EXCEPTION Error. So, apply one of these and get rid of that blue screen in no time.

Article written by Rachit Mangi

Hey, fellas! This is Rachit Mangi, co-founder and administrator of Tricks N Tech. He is a Computer Engineer by degree and a passionate blogger by heart. He likes to code sometimes. He is fond of watching movies and cricket. He loves to travel to new places.

This Post Has One Comment

  1. DirectorScott Reply

    The error gone now. One of the solutions worked.

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